This page sets out the terms that apply to Expend’s special offers. Please read the relevant offer terms alongside our main Terms and Conditions.
Where these special offer terms conflict with the main Terms and Conditions in relation to an offer, these special offer terms take priority for that offer. In all other respects, the main Terms and Conditions continue to apply.
Expend’s 100% satisfaction or your money back guarantee covers monthly account fees paid during the first 90 days from account application. All other costs, charges and fees are excluded.
This guarantee is available to all new customers on all plan types for account applications submitted after 1st October 2026.
The guarantee applies for 90 calendar days from the date your account application is submitted. The period starts on the application date, rather than the date your account is approved, activated or first used.
If you are not satisfied with Expend during the guarantee period, you may request a refund of the monthly account fees actually paid for your account during that period, subject to the claim process below.
This guarantee is an exception to any provision in our main Terms and Conditions that otherwise excludes refunds of monthly account fees.
Only monthly account fees are refundable under this guarantee. All other costs, charges and fees incurred are excluded and remain payable where applicable.
Contact help@expend.com to obtain a refund request form.
Complete and return the form using the instructions provided. Expend must receive your completed form within the 90-day guarantee period. Contacting Expend to request the form does not, by itself, constitute a completed claim.
Include your business name and account details so that we can identify your account and payments.
Refunds are limited to monthly account fees actually paid during the guarantee period, reflecting any discounts or credits already applied. The same payment cannot be refunded more than once.
Expend will process valid refund requests promptly, within 20 working days of receiving your completed form and the information needed to identify your account and payments.
Refunds will be returned to the original payment method wherever possible.
A valid guarantee claim closes your account, ends any minimum contract term and stops future monthly account fees.
Any other outstanding costs, charges or fees excluded from this guarantee remain payable where applicable.
This guarantee is additional to, and does not affect, any rights or remedies available under applicable law.
Contact help@expend.com if you have questions about these terms or need a refund request form.
View our main Terms and Conditions here.